Oh no! One or more articles do not require the expectations and you want to return. First, read our return policy and after we will explain how to return your articles.
Did you not receive your order properly, please contact us right away via [email protected] !
- Articles must be returned within 14 days (discounted items must be returned within 8 days)
- The articles must be clean, unwashed, unused and not worn
- Do not try to fix an article if it is delivered not correctly
- The articles must be returned with all the tags attached and eventually with the original packaging
- The costs and risks for the return shipment will be for the customer
- If the original order was over 75 euro (free delivery) and after returns it is less than 75 euro (no free delivery) the shipping costs will be settled with the amount to be received
Returns that do not meet the above will not be considered.
How do I return one or more articles?
- Go to the webshop, click at 'my account' and login
if you placed an order as guest, register with the same email address to convert your guest account into a customer account
- Go to the right order in 'my orders' and click 'view'
- Click 'Return item(s)' at the bottom of the page to create the return shipment
- Choose the products to return and change the quantity from 0 to 1. Do not change the quantity of the articles you would like to keep.
- Please fill in the reason of your return. We try to avoid as many returns as we can, also from the sustainable point of view, so we would like to receive feedback to improve this. Thank you in advance!
- Use the shipping bag, and put our return address over the existing label. The return address is:
1851 KS HEILOO
- After receiving the items we pay the amount within 14 days*
*In case of discounted items, a voucher will be given worth the value of the returned articles.